CCMS
| Ticket No. | Status | Ref No. | Nature | Type | Source | Feedback | History |
|---|---|---|---|---|---|---|---|
| 22032937000151 | Closed Reopened (1) | 03373110142300 | Line Complaints | Line Fault | Call Center | Unsatisfied |
Closed SE | S.E NAWAB SHAH |
9 Apr 2022 05:12:03pm Resolved complaint is resolved confirm by consumer | SE | S.E NAWAB SHAH | 5 Apr 2022 09:21:57am Pending Ticket Escalated | SE | S.E NAWAB SHAH | 31 Mar 2022 08:32:21pm Pending Ticket Escalated | XEN | XEN NAWAB SHAH | 31 Mar 2022 02:32:21am Pending Ticket Escalated | SDO | SDO NAWAB SHAH-I | 30 Mar 2022 09:32:21pm Reopen AS PER CUSTOMER ISSUE STILL NOT RESOLVED KINDLY CHECK IT.. | Tac | Tac NAWAB SHAH-I | 30 Mar 2022 05:32:21pm Resolved complaint is resolved.confiromed by consumer | XEN | XEN NAWAB SHAH | 30 Mar 2022 05:27:19pm Pending Ticket Escalated | XEN | XEN NAWAB SHAH | 30 Mar 2022 02:31:25am Pending Ticket Escalated | SDO | SDO NAWAB SHAH-I | 29 Mar 2022 09:31:25pm Pending Ticket Assigned | Tac | Tac NAWAB SHAH-I | 29 Mar 2022 05:31:25pm New Ticket Registered | 29 Mar 2022 05:28:10pm |
| 22032837000063 | Closed Reopened (2) | 03373110142300 | Line Complaints | Low/ High Voltage - Long Term | Call Center | Unsatisfied |
Closed issue resolve complaint close | SDO | SDO NAWAB SHAH-I |
1 Apr 2022 12:11:15pm Resolved issue resolve complaint close | SDO | SDO NAWAB SHAH-I | 1 Apr 2022 12:11:11pm Reopen AS PER CUSTOMER ISSUE STILL PENDING KINDLY CHECK | SDO | SDO NAWAB SHAH-I | 1 Apr 2022 12:10:31pm Resolved as per consumer complaint has been resolved | SDO | SDO NAWAB SHAH-I | 31 Mar 2022 05:36:18pm Reopen As per consumer issue not resolved, So kindly check. | SDO | SDO NAWAB SHAH-I | 31 Mar 2022 10:13:06am Resolved as per confirmation from consumer complaint has resolved | SDO | SDO NAWAB SHAH-I | 29 Mar 2022 05:00:33pm Pending Ticket Assigned | SDO | SDO NAWAB SHAH-I | 28 Mar 2022 01:17:31pm New Ticket Registered | 28 Mar 2022 01:07:07pm |
| 21072537000064 | Closed | 03373110142300 | Line Complaints | Damaged Transformer - Urban | Call Center | Feedback |
Closed As per consumer issue resolved, So complain close | SE | S.E NAWAB SHAH |
27 Aug 2021 11:03:09am Resolved Electricity Restored | SE | S.E NAWAB SHAH | 6 Aug 2021 12:36:37pm Pending Ticket Escalated | SE | S.E NAWAB SHAH | 25 Jul 2021 09:08:46pm Pending Ticket Assigned | XEN | XEN NAWAB SHAH | 25 Jul 2021 11:08:46am New Ticket Registered | 25 Jul 2021 10:53:26am |
| 21072437000091 | Closed Reopened (1) | 03373110142300 | Line Complaints | Tripping (Due to Transformer) | Call Center | Unsatisfied |
Closed Tac | Tac NAWAB SHAH-I |
26 Jul 2021 02:08:44pm Resolved as per consumer complaint resolved | Tac | Tac NAWAB SHAH-I | 24 Jul 2021 03:58:18pm Reopen NO TEAM VISIT AT SITE AS PER CUSTOMER ISSUE NOT RESOLVE KINDLY CHECK IT ASAP.. | Tac | Tac NAWAB SHAH-I | 24 Jul 2021 10:45:01am Resolved as per consumer say complaint has been done | Tac | Tac NAWAB SHAH-I | 24 Jul 2021 10:04:47am Pending Ticket Assigned | Tac | Tac NAWAB SHAH-I | 24 Jul 2021 08:40:50am New Ticket Registered | 24 Jul 2021 08:33:55am |
| 21070537000179 | Closed | 03373110142300 | Line Complaints | Power Outage | Call Center | Feedback |
Closed SE | S.E NAWAB SHAH |
7 Jul 2021 12:42:55pm Resolved Transformer burnt after maintenance work supply will resolved | SE | S.E NAWAB SHAH | 7 Jul 2021 06:08:28am Pending Ticket Escalated | SE | S.E NAWAB SHAH | 6 Jul 2021 08:37:11pm Pending Ticket Escalated | XEN | XEN NAWAB SHAH | 6 Jul 2021 02:37:11am Pending Ticket Escalated | SDO | SDO NAWAB SHAH-I | 5 Jul 2021 08:37:11pm Pending Ticket Assigned | Tac | Tac NAWAB SHAH-I | 5 Jul 2021 05:22:11pm New Ticket Registered | 5 Jul 2021 05:21:29pm |
| 21010637000010 | Closed | 03373110142300 | Line Complaints | Power Outage | Call Center | Feedback |
Closed As per consumer issue resolved, So complain Closed. | Tac | Tac NAWAB SHAH-I |
9 Jan 2021 11:31:23am Closed As per consumer issue resolved, So complain Closed. | Tac | Tac NAWAB SHAH-I | 9 Jan 2021 11:31:23am Resolved resolved | Tac | Tac NAWAB SHAH-I | 6 Jan 2021 04:34:15pm Pending Ticket Assigned | Tac | Tac NAWAB SHAH-I | 6 Jan 2021 09:38:06am New Ticket Registered | 6 Jan 2021 09:34:31am |
| 190524371108 | Closed Reopened (1) | 03373110142300 | Line Complaints | Low/ High Voltage - Long Term | Complaint Office | Feedback |
Closed |
30 Aug 2019 04:02:36am Resolved Resolved | 27 May 2019 10:13:23am Pending as per customer issue not resolved | 25 May 2019 10:46:35am Resolved Resolved | 24 May 2019 05:43:22pm Pending | 24 May 2019 11:55:30am New Ticket Migrated / Registered | 24 May 2019 11:54:54am |
| 190511371158 | Closed | 03373110142300 | Line Complaints | Low/ High Voltage - Long Term | Complaint Office | Feedback |
Closed As per customer issue resolved so case closed |
15 May 2019 10:37:25am Resolved | 13 May 2019 11:52:04am Pending Case Assigned. | 11 May 2019 07:12:35pm New Ticket Migrated / Registered | 11 May 2019 06:36:14pm |
| 190429370350 | Closed Reopened (1) | 03373110142300 | Line Complaints | Tripping (Due to Transformer) | Complaint Office | Feedback |
Closed issue resolved as per customer case close |
7 May 2019 10:49:44am Resolved resolved | 3 May 2019 08:37:15am Pending job is not performed on time, system escalated | 1 May 2019 08:45:06am Pending as per customer issue is not resolved kindly check it | 30 Apr 2019 02:32:35pm Resolved Resolved | 30 Apr 2019 11:08:34am Pending job is not performed on time, system escalated | 30 Apr 2019 11:01:07am Pending job is not performed on time, system escalated | 29 Apr 2019 04:45:09pm Pending | 29 Apr 2019 10:40:50am New Ticket Migrated / Registered | 29 Apr 2019 10:40:15am |